Questions wait for office hours
Someone asks about pricing at 9pm. By the time you reply, they have booked with whoever answered first.
Website assistant for service businesses
Answer every visitor.Book the ones who are ready.
Crescelo reads your services, prices and policies, then talks to visitors on your website. It answers from what you have written, books real appointments, and passes the conversation to your team when it should.
- Answers only from your content
- Bring your own AI provider key
- Human takeover in one click
Sample visitor chat on a barbershop site
Illustration with sample content. Pick a question to take over.
Built for teams like these (placeholder slots for customer logos)
- Barbershops
- Dental clinics
- Roofing contractors
- Law firms
- Fitness studios
- Real estate agents
- Salons and spas
- Home services
- Consultancies
- Auto repair
The problem
Most website visitors leave without saying a word.
Bookings live in a back-and-forth
Finding a slot over email takes several messages. Each one is a chance for the person to drop off.
The same answers, typed again and again
Opening hours, deposits, service areas. Your team repeats them all week instead of doing the work.
Details get lost between chats and inboxes
Questions, names and phone numbers end up scattered across messages instead of in one place your team can act on.
The approach
A front desk that never closes, and knows when to step aside.
It answers from your own material
Upload documents, paste pages, add a website URL. Replies are grounded in that content, and it says so when it does not know.
It books into your calendar
Visitors pick a real slot inside the chat. Double bookings are checked before a slot is confirmed.
It hands over cleanly
When a visitor asks for a person, your team takes the live conversation with the full history in view.
The toolkit
Tools to get youanswering, bookingand handing over
Never leave a question waiting
Knowledge assistant
Answers from your own documents, pages and notes, and says so when it does not know.
Let's answerTurn interest into appointments
Booking engine
Offers real open slots inside the chat and checks each one again before confirming.
Let's bookA person when it matters
Live handover
Your team takes over the same conversation, with the earlier messages in view.
Let's hand over
Always on
An assistant that works while you sleep
It answers the first question, offers the next step, and hands the conversation to you with everything already written down.
Try and stop meLime: what your visitors experience. Dark: what runs behind it.
- Grounded answers
- Booking
- Lead capture
- Live takeover
- Email reminders
- Hybrid search
- Embeddings
- Re-ranking
- Related words
- OCR and extraction
- Streaming replies
- Encrypted keys
Everything included
Yes, you can test here. And the rest!
Every part of the product on one rail. Drag, swipe or use the arrows.
Documents and files
PDF, Word and text files become searchable passages.
Web pages and video
Add a website URL or a YouTube video and its transcript is indexed.
Hybrid search
Meaning and keyword search are combined, then re-ranked.
Related-word matching
"Cost" finds your page on "pricing".
In-chat booking
Visitors pick a real slot and confirm without leaving the chat.
Email confirmations
Confirmations and reminders go out by email, with a calendar feed.
Website widget
One script tag puts the assistant on any site.
Hosted business page
A ready page for the business, with the assistant built in.
WhatsApp and Telegram
The same assistant answers in your messaging apps.
Live takeover
Take over a conversation as it happens, with a sound alert.
Leads and gaps
Captured contacts and unanswered questions, in one inbox.
Analytics
See conversations, bookings and leads over time.
Your own AI key
Bring your provider key. Model usage is billed by your provider.
Roles and 2FA
Team roles, two-factor sign-in and encrypted keys.
Try it
See the difference a grounded answer makes.
A sample question, answered two ways. Drag the handle or use the arrow keys.
Visitor asksDo you do same-day repairs on flat roofs?
Crescelo, from your content
Flat roof repairs are usually scheduled within 2 working days. Same-day visits are only offered for active leaks. Would you like to book an inspection?
Uses the policy page you uploaded (sample text) and offers a next step.Generic chatbot
Yes! We offer fast, high quality roof repairs at competitive prices. Contact us for a free quote today.
Sounds confident, commits to things nobody wrote down.Why teams use it
Less repeating yourself.
More of the work that needs you.
24/7front desk
Save time
Routine questions are answered without anyone stopping what they are doing.
0copy-paste steps
Reduce manual work
Bookings and lead details arrive already filled in, ready to act on.
1chat to a booking
Improve results
Visitors get an answer while they are still interested, at any hour.
∞sources to add
Scale faster
Add a second site or a new service by adding content, not headcount.
100%of gaps logged
Decide with better information
Unanswered questions show you exactly what your website fails to explain.
Figures on these cards describe how the product works, not customer results.
How it works
One assistant.Four steps to live.
Connect
Add your documents, pages and links. Crescelo reads and indexes them so answers come from your material.
Add knowledgeKnowledge sources (sample)
Configure
Set the assistant name, tone, services, opening hours and your own AI provider key.
See the controlsAssistant settings (sample)
Tone of voiceSound on new messageOffer a person when askedHi! How can I help today?
Automate
Embed the widget or publish the hosted page. Visitors start getting answers and bookings.
Try the demoOne assistant, several places
Do you have space this week?
Yes, Thursday has openings.Answering in: Web widget
Grow
Review conversations, fill the gaps it could not answer, and add channels as you need them.
See pricingConversations (sample)
Under the hood
Watch it think.
Send a message to the sample assistant. Each stage lights up as your question moves through the same steps the real product uses. The demo runs in your browser and nothing is saved.
Sample BarbershopDemo with sample data. It runs in your browser: nothing is sent or saved.
Ask something, or try booking. Watch the pipeline react.
Waiting for a message
- Visitor message
- Understand
- Retrieve
- Rank and dedupe
- Grounded answer
- Book or capture
The question arrives from the widget or a messaging app.
Sample knowledge: 6 passages. Demo logic, same steps as the product.
Solutions
Shaped around how your business takes enquiries.
Salons, clinics and studios
Visitors ask about services and prices, choose a slot, and the booking lands in your calendar with their contact details.
- Service list with durations
- Reminders by email
- Reschedule from a link
By the numbers
What is in the product today.
- Industry starter templates
- Ways to add knowledge: files, URLs, video, text, images
- Channels: web widget, WhatsApp, Telegram
- Search methods combined: meaning and keyword
Customer results are not shown because we have not published any yet.
Integrations
Connects to the tools you already use.
Only integrations that exist in the product are listed.
- WhatsAppAnswer customers in WhatsApp
- TelegramAnswer customers in Telegram
- StripeSubscription billing
- Email (SMTP)Booking confirmations and reminders
- Calendar feedSubscribe from any calendar app
- Signed webhooksSend events to your systems
- Your AI providerBring your own key
- Web pagesIndex a site by URL
- YouTubeVideo transcripts as knowledge
Security
Controls you can check, described plainly.
We do not hold or claim any compliance certifications at this time. Here is what the product does today.
Passwords are hashed
Account passwords are stored as salted scrypt hashes, never in plain text.
Stored keys are encrypted
Your AI provider keys are encrypted at rest with AES-256-GCM.
Two-factor sign-in
Accounts can enable time-based one-time codes as a second step.
Rate limiting
Sign-in and public endpoints are rate limited to slow down guessing and abuse.
Signed webhooks
Outgoing webhooks are signed so your systems can verify where they came from.
Role-based access
Team members get roles that limit what they can view and change.
Compare
How Crescelo differs from other chatbot tools.
A summary of approach, not a benchmark. Competitor details come from public information and should be re-checked before you rely on them.
| Capability | Crescelo | Chatbase | Typical FAQ bot | Basic live-chat widget |
|---|---|---|---|---|
| Books appointments inside the chat | Yes, with open-slot picker | Via integrations or links | Link out to a form | A human arranges it |
| Checks a slot again before confirming | Yes | Depends on the integration | No | No |
| Answers from your own documents | Yes, and says when it does not know | Yes | Fixed question list | Not a focus |
| AI provider pricing | Your own key, billed by your provider | Bundled into message credits | Varies | Per-seat plans |
| Captures leads from the conversation | Yes, email and phone are detected | Yes | Limited | Form fields |
| Human takeover of a live chat | Yes, with an alert | Yes | Often unsupported | Yes |
| WhatsApp and Telegram | Yes | Varies by plan | Varies | Varies |
Marked "Depends" or "Varies" where capability differs by plan or setup. Verify competitor entries before publishing.
Pricing
Pick a plan by how many conversations you expect.
Prices in US dollars. Annual billing shows the effective monthly price.
Starter
Ideal for small businesses getting started with automated AI customer support.
$39 / month
Billed annually ($468 per year)
- 100 chat sessions per month
- Extra sessions at $0.50 each
- 1 assistant
- 1 hosted page
- 50 MB knowledge storage
- Recommended
Growth
For growing brands needing high-volume conversations and calendar booking.
$119 / month
Billed annually ($1428 per year)
- 500 chat sessions per month
- Extra sessions at $0.40 each
- 5 assistants
- 3 hosted pages
- 500 MB knowledge storage
Agency / Scale
Enterprise-grade scale with omnichannel WhatsApp and Telegram integrations.
$319 / month
Billed annually ($3828 per year)
- 2,000 chat sessions per month
- Extra sessions at $0.30 each
- Unlimited assistants
- 7 hosted pages
- 5 GB knowledge storage
You bring your own AI provider key, so model usage is billed by your provider, not marked up by us.
FAQ
Questions people ask first.
From the documents, pages and notes you add. If the answer is not in them, it says it does not know instead of inventing one, and the question is logged so you can fill the gap.
Yes. You add your own provider key, and usage is billed by that provider at their rates. Crescelo does not add a markup on model usage.
Yes. Visitors can ask for a human at any point, your team is notified, and they continue the same conversation with the earlier messages visible.
The slot is checked again at the moment of confirmation. If it was just taken, the visitor is offered another time.
Not at the moment. The plans listed above are the ones available.
An embeddable web widget, a hosted business page, WhatsApp and Telegram.
No certifications are claimed at this time. The security section lists the controls that exist today.
Billing is handled through Stripe, where you can manage or cancel your subscription.
Put a knowledgeable front desk on your website.
Create an assistant, add your content, and try it yourself before any visitor does.